FAQs

ALL SALES ARE FINAL

BY COMPLETING YOUR PURCHASE YOU WAIVE THE RIGHTS TO DISPUTE THE CHARGE FROM MINKXSAVAGE.

How long does it take my order to process?

Orders will be placed in bulk once a week to reduce shipping costs to the customer. We recommend you order by Thursday to reduce processing times.

How long does it take for my order to be made?

Our bundles take 3-7 Days to be prepared by the vendor. 

How long does it take my order to ship?

Bulk orders typically take 3-4 days to arrive in the U.S for sorting and dispatch. Making the overall wait time for your hair order 2-3 weeks excluding weekends.

What if there is a problem with my order?

Please contact us directly so we can find the best way to accommodate you. 

Can I get a refund?

We do not accept any exchanges or returns unless the order is flawed due to our mistake

Can I dye my hair?

Yes we recommend you consult a professional. MINKXSAVAGE is not responsible for any chemical damage or alterations to the hair. 

What should I wash my hair with?

Sulfate and paraben free shampoos and conditioners. Please contact us for specific brands we recommend.